Customer Satisfaction & Exchange Policy – Renuka Collection

At Renuka Collection, your satisfaction means everything to us. Every order is carefully inspected and packed before it leaves our hands. That said, if something goes wrong on our end, we’re here to make it right through our exchange process.

A Few Important Points to Know Upfront

  • We do not offer refunds under any circumstances.
  • Exchanges are available only for eligible cases (details below).
  • Size-based exchanges are not accepted.
  • Minor colour differences due to photography, lighting, or screen display are not grounds for exchange.

Unboxing Video — This Is Essential

Every exchange request must be accompanied by a clear, continuous, unedited unboxing video — recorded from the moment you receive the package to when the product is fully opened.

Why does this matter? The video helps us confirm the packaging condition, the state of the product, and any issues that may have occurred during transit. Requests submitted without a valid unboxing video cannot be processed.

When Are You Eligible for an Exchange?

We’ll happily process your exchange if:

  • The product arrived damaged
  • The product is defective
  • You received the wrong item

In addition, the item must be:

  • Unused, unwashed, and unaltered
  • Returned with all original tags, labels, accessories, and packaging intact
  • Clearly matching the issue shown in the unboxing video

What’s Not Covered?

Exchanges will not be accepted for:

  • Size preferences or fit issues
  • Minor colour differences due to screen or lighting variations
  • Items that have been used, washed, or altered after delivery
  • Products returned without original tags or packaging

Time Limit for Raising a Request

All exchange requests must be raised within 2 days of receiving your order. Requests submitted after this window cannot be entertained.

How to Initiate an Exchange

Reach out to us on WhatsApp: 📞 63829 25672

Please have the following ready:

  • Your order number
  • Your name
  • The reason for the exchange
  • Your unboxing video

Our team will review your request and walk you through the next steps.

Exchange Approval & Processing

  • All exchanges are subject to inspection and verification upon return.
  • If the returned item does not pass inspection, it will be sent back to you.
  • Exchange pickup is subject to courier availability in your area.
  • Shipping charges, where applicable, are non-refundable.

Special & Sale Items

Items purchased during clearance sales, special promotions, or marked as final sale are generally not eligible for exchange. However, if such an item arrives damaged, defective, or incorrect, an exchange may still be considered — provided you have a valid unboxing video.

A Kind Reminder

We encourage you to review all product details, sizing information, and policies carefully before placing your order. If you have any questions, please don’t hesitate to reach out before purchasing — we’re always happy to help.

Thank you for choosing Renuka Collection. 🛍️