Customer Satisfaction & Exchange Policy – Renuka Collection

At Renuka Collection, every product is carefully inspected and packed before dispatch. We strive to deliver the best quality products to our customers.

Return & Refund Policy

We do not offer returns or refunds under any circumstances, including but not limited to:

  • Change of mind
  • Size issues
  • Color preference
  • Design preference
  • Fabric preference
  • Ordering the wrong product
  • Any other customer preference after delivery

Please review all product details, size information, and images carefully before placing your order.

Exchange Policy

We accept exchanges only if the mistake is from our side.

Eligible exchange cases include:

  • You received the wrong product.
  • You received a damaged product.
  • You received a defective product.
  • You received an incorrect color or incorrect size sent by our team.
  • Any manufacturing defect or dispatch error from our end.

Please note: Exchanges are not accepted for customer-selected size, color, or design preferences after delivery.

Mandatory Unboxing Video

A clear, continuous, and unedited unboxing video is mandatory for every exchange request.

The video must begin before opening the package and continue until the product is fully unpacked.

Exchange requests submitted without a valid unboxing video will not be accepted.

Exchange Conditions

To qualify for an exchange, the product must be:

  • Unused
  • Unwashed
  • Unaltered
  • In its original condition
  • Returned with all original tags, labels, accessories, and packaging intact

Exchange Request Timeline

Exchange requests must be raised within 2 days of delivery.

Requests received after this period will not be considered.

How to Request an Exchange

Please contact us on WhatsApp:

📞 63829 25672

Kindly provide:

  • Order Number
  • Customer Name
  • Reason for Exchange
  • Clear Unboxing Video
  • Photos of the Product (if requested)

Our support team will review your request and guide you through the exchange process.

Exchange Approval

All exchange requests are subject to verification.

If, upon inspection, the returned product does not meet our exchange conditions, the exchange request will be rejected, and the same product will be returned to the customer.

Courier pickup is subject to service availability in your location.

Any shipping charges paid during the original purchase are non-refundable.

Sale & Promotional Items

Products purchased during:

  • Clearance Sale
  • Special Offers
  • Festival Sale
  • Final Sale

are not eligible for return or refund.

However, if the product has been damaged, is defective, or an incorrect item was sent due to our mistake, an exchange will be provided after verification with a valid unboxing video.

Important Note

Please check the product description, images, specifications, and size details carefully before placing your order.

By placing an order with Renuka Collection, you acknowledge and agree to this Return, Refund, and Exchange Policy.

This version clearly states that:

  • ❌ No returns
  • ❌ No refunds
  • ❌ No exchanges for customer preference (size, color, design, etc.)
  • ✅ Exchanges only for mistakes made by Renuka Collection (wrong item, wrong size/color sent, damaged, defective, or manufacturing defects), with a mandatory unboxing video.